Katherina Pessoa
Office Manager
Administration
Customer service and operations professional with over 15 years of experience, focused on client experience, administrative coordination and process improvement. Key expertise: Customer service, office management, operational coordination and client relationships.
Background
Katherina Pessoa brings over 15 years of experience in customer service and operations, and is passionate about delivering exceptional client experiences and building strong, lasting relationships.
She prides herself on being organised, solutions-focused, and committed to ensuring every customer receives professional, efficient and reliable support.
Her background in customer service, administration and operational coordination allows her to streamline processes while maintaining the highest standards of communication and service excellence.
Strengths and Expertise
- Customer service
- Client relationship building
- Office management
- Operational coordination
- Business administration
- Process improvement
- Organisation and prioritisation
- Solutions-focused problem solving
- Communication
- Service excellence
Contribution to Core Guard Group
- Coordinates day-to-day office operations and administrative processes across Core Guard Group.
- Acts as a dependable point of contact for customers, delivering professional, efficient and reliable support.
- Helps streamline internal processes while maintaining high standards of communication and service.
Solutions Supported
- Customer service and client communication
- Office and administrative coordination
- Operational process management
- Internal and external correspondence
- Scheduling and team support