Keep Your Security Systems Reliable, Secure and Operational
Core Guard Group provides technical support, preventative maintenance and managed services for access control, biometric, CCTV and integrated security systems.
Whether we installed the system or inherited an existing environment, our team can assess faults, restore operation, improve reliability and provide an ongoing support plan.
Security Support When You Need It
Dedicated technical support across the systems that keep your sites secure and operational.
Access Control Support
Support for door controllers, readers, credentials, locks, request-to-exit devices, power supplies, software and communications faults.
Typical support includes
- Door or reader faults
- Credential and user problems
- Controller communication failures
- Door schedules and access permissions
- Mobile credential issues
- System configuration and troubleshooting
Biometric System Support
Technical assistance for fingerprint, facial authentication and other biometric access systems.
Typical support includes
- Reader and device troubleshooting
- Enrolment problems
- User synchronisation
- Template or credential issues
- Device communication faults
- Software and integration support
CCTV and Video Security Support
Support for cameras, recording systems, video management software and associated network connections.
Typical support includes
- Camera connectivity faults
- Recording and storage issues
- Image-quality problems
- User-access and viewing problems
- Playback and incident-review assistance
- System health and configuration checks
Prevent Problems Before They Disrupt Your Business
Preventative maintenance helps identify failing devices, communication issues, power problems and configuration risks before they cause a larger system failure.
Planned maintenance can include
- Physical inspection of installed equipment
- Reader, controller and door-operation testing
- Lock, release and request-to-exit checks
- Camera image and recording checks
- Power-supply and battery inspection
- System communication and event-log review
- Software and configuration checks
- Fault reporting and recommended corrective work
- Documentation updates
- Maintenance visit report
Choose the Right Level of Support
Three clear routes, from a single fault through to ongoing technical oversight. We will confirm scope and commercial details with you directly.
SLA Support Agreement
For customers who need help with a specific fault, configuration issue or technical requirement. This may include remote support, site attendance, fault diagnosis and corrective work.
Planned Maintenance Contract
Scheduled maintenance visits and technical support designed to improve system reliability and reduce unexpected failures. The agreement can be tailored to the customer's sites, equipment and operational requirements.
Managed Technical Support
Ongoing support for organisations that need regular system administration, troubleshooting, reporting and technical oversight. This may include remote monitoring, user administration, system reviews, vendor coordination and agreed response arrangements.
A Clear Support Process
- 1
Report the Issue
The customer submits the system, site, fault description and business impact through the support portal or an approved support channel.
- 2
Initial Assessment
Core Guard Group reviews the issue, confirms the system involved and determines whether remote support or a site visit is required.
- 3
Diagnose and Resolve
Our technical team investigates the fault, restores operation where possible and records the work completed.
- 4
Recommend Next Steps
Where additional equipment, replacement parts, upgrades or integration work are required, the customer receives a clear recommendation and quotation.
- 5
Ongoing Protection
Customers can move from reactive support to a planned maintenance or managed-support agreement.
Support Across Your Security Environment
We Can Assess Systems Installed by Other Providers
Support is not limited to systems installed by Core Guard Group. If your existing installer is unavailable, your system is unreliable or your organisation has inherited an ageing security environment, Core Guard Group can conduct an initial assessment.
We will identify the equipment, review the current condition and recommend whether the system should be repaired, supported, integrated or replaced in phases.
Need Help With a Security System?
Tell us what system is affected, where the site is located and how the issue is affecting your operations. Our team will review the request and advise the appropriate next step.
Already a contracted customer? Access the Customer Support Portal